Partial System Outage

Apps and Services Major Outage
90 days ago
99.52 % uptime
Today
Employee Tools ? Operational
90 days ago
100.0 % uptime
Today
ImageRight Operational
90 days ago
100.0 % uptime
Today
Move IT DMZ - transfer.arrowheadgrp.com ? Operational
90 days ago
100.0 % uptime
Today
Innovation Operational
90 days ago
99.85 % uptime
Today
Innovex Operational
90 days ago
100.0 % uptime
Today
ASTEC Operational
90 days ago
100.0 % uptime
Today
InterFax Service ? Operational
90 days ago
100.0 % uptime
Today
WPC Operational
90 days ago
100.0 % uptime
Today
Five9 Phone System Operational
90 days ago
100.0 % uptime
Today
Arrowhead Wiki Operational
90 days ago
100.0 % uptime
Today
MoveIT Automation ? Operational
90 days ago
100.0 % uptime
Today
Arrowhead Rental Programs.com ? Operational
90 days ago
100.0 % uptime
Today
EPIC ? Operational
90 days ago
100.0 % uptime
Today
Legacy Enterprise Vault ? Operational
90 days ago
100.0 % uptime
Today
INSTEC Quicksolver Operational
90 days ago
100.0 % uptime
Today
AMS360 ? Operational
90 days ago
100.0 % uptime
Today
E&O Survey Operational
90 days ago
100.0 % uptime
Today
Jira Operational
90 days ago
100.0 % uptime
Today
Global Protect VPN Major Outage
90 days ago
82.57 % uptime
Today
Mavro Operational
90 days ago
99.66 % uptime
Today
IssueDIC Operational
90 days ago
100.0 % uptime
Today
Risk Browser DIC Operational
90 days ago
100.0 % uptime
Today
TAM Operational
90 days ago
100.0 % uptime
Today
LexisNexis Bridger Insight ? Operational
90 days ago
100.0 % uptime
Today
ArrowDIC Operational
90 days ago
100.0 % uptime
Today
Workday Operational
90 days ago
100.0 % uptime
Today
PCM Operational
90 days ago
100.0 % uptime
Today
The Spot Operational
90 days ago
100.0 % uptime
Today
PowerBI Reports Operational
90 days ago
100.0 % uptime
Today
CloudPC Operational
90 days ago
99.68 % uptime
Today
Adobe Pro Operational
90 days ago
100.0 % uptime
Today
Concur Operational
90 days ago
100.0 % uptime
Today
H Drive Operational
90 days ago
100.0 % uptime
Today
Concur Website Operational
90 days ago
100.0 % uptime
Today
Microsoft Edge Operational
90 days ago
100.0 % uptime
Today
Intune Devices Operational
90 days ago
100.0 % uptime
Today
InsuranceNow Operational
90 days ago
100.0 % uptime
Today
ImageRight STAGING Environment Operational
90 days ago
100.0 % uptime
Today
Smartsheet Operational
90 days ago
99.39 % uptime
Today
SRIM Apps & Sites Operational
90 days ago
99.77 % uptime
Today
SRIM Marine Portal Operational
90 days ago
100.0 % uptime
Today
Sports Plus Portal Operational
90 days ago
100.0 % uptime
Today
SRIM Plus Portal Operational
90 days ago
100.0 % uptime
Today
Submissions List Operational
90 days ago
100.0 % uptime
Today
TUW Operational
90 days ago
98.62 % uptime
Today
TUW ? Operational
90 days ago
100.0 % uptime
Today
Orchid Apps Operational
90 days ago
100.0 % uptime
Today
Qlik Operational
90 days ago
100.0 % uptime
Today
Orchid Cisco VPN Operational
90 days ago
100.0 % uptime
Today
Velocity Operational
90 days ago
100.0 % uptime
Today
Protector Plans Apps Operational
90 days ago
100.0 % uptime
Today
Protector Plans EPIC Operational
90 days ago
100.0 % uptime
Today
eTFile Operational
90 days ago
100.0 % uptime
Today
Protector Plans ImageRight 6.9 Operational
90 days ago
100.0 % uptime
Today
Protector Plans TAM Operational
90 days ago
100.0 % uptime
Today
APP Polaris Operational
90 days ago
100.0 % uptime
Today
PPP Polaris Operational
90 days ago
100.0 % uptime
Today
Arrowhead Auto Operational
90 days ago
100.0 % uptime
Today
Producer Portal Operational
90 days ago
100.0 % uptime
Today
Policyholder Portal Operational
90 days ago
100.0 % uptime
Today
Arrowhead Exchange Operational
90 days ago
99.99 % uptime
Today
Producer Portal Operational
90 days ago
99.99 % uptime
Today
Policyholder Portal Operational
90 days ago
100.0 % uptime
Today
Azure Subscriptions Operational
90 days ago
100.0 % uptime
Today
PRM-642-Arrowhead-PHX-PROD Operational
90 days ago
100.0 % uptime
Today
PRM-642-Arrowhead-PHX-DEV Operational
90 days ago
100.0 % uptime
Today
PRM-642-Arrowhead-PHX-DR Operational
90 days ago
100.0 % uptime
Today
Cloudflare Operational
Cloudflare Cloudflare Recursive DNS Operational
Cloudflare Cloudflare Authoritative DNS Operational
Cloudflare Load Balancing and Monitoring Operational
Cloudflare Cloudflare Firewall Operational
Cloudflare DNS Root Servers Operational
Cloudflare DNS Updates Operational
Data Science ? Operational
90 days ago
100.0 % uptime
Today
Worker's Compensation Pricing Tool API ? Operational
90 days ago
100.0 % uptime
Today
Connect Production ? Operational
90 days ago
100.0 % uptime
Today
Connect Staging ? Operational
90 days ago
100.0 % uptime
Today
Data Science SQL Server ? Operational
90 days ago
100.0 % uptime
Today
SIgma Submission Express ? Operational
90 days ago
100.0 % uptime
Today
Datacenters / Cloud hosting Operational
DR Orchid - IOMart Garland, TX data center ? Operational
Cloudflare Tunnel Operational
Cloudflare WARP Operational
Cloudflare Zero Trust Operational
Intune Desktop Updates Operational
90 days ago
100.0 % uptime
Today
Intune Desktop Updates Operational
90 days ago
100.0 % uptime
Today
Office 365 Operational
90 days ago
99.99 % uptime
Today
Teams ? Operational
90 days ago
99.99 % uptime
Today
Outlook ? Operational
90 days ago
100.0 % uptime
Today
One Drive ? Operational
90 days ago
100.0 % uptime
Today
Exclaimer Operational
90 days ago
100.0 % uptime
Today
SharePoint Operational
90 days ago
100.0 % uptime
Today
Office Services Operational
90 days ago
99.91 % uptime
Today
San Diego (701B) Office Operational
90 days ago
99.09 % uptime
Today
Overland Park Office Operational
90 days ago
100.0 % uptime
Today
Bellingham Office Operational
90 days ago
100.0 % uptime
Today
Tampa Office Operational
90 days ago
100.0 % uptime
Today
Alpharetta Office Operational
90 days ago
100.0 % uptime
Today
Denver Office Operational
90 days ago
100.0 % uptime
Today
Carlsbad (Mail center) Office Operational
90 days ago
100.0 % uptime
Today
Orchid Tampa Office Operational
90 days ago
100.0 % uptime
Today
Orchid Vero Beach Office Operational
90 days ago
100.0 % uptime
Today
Orchid Miami Office Operational
90 days ago
100.0 % uptime
Today
Meraki Firewalls Operational
90 days ago
100.0 % uptime
Today
Phone System Operational
90 days ago
99.94 % uptime
Today
Five9 Phone System Operational
90 days ago
99.69 % uptime
Today
ShoreTel Operational
90 days ago
100.0 % uptime
Today
Teams Voice Operational
90 days ago
100.0 % uptime
Today
Service Desk Phone Lines Operational
90 days ago
100.0 % uptime
Today
Clearview Operational
90 days ago
100.0 % uptime
Today
Orchid five9 Operational
90 days ago
100.0 % uptime
Today
ARROW400 Operational
90 days ago
100.0 % uptime
Today
Production ARROW400 - CloudSAFE West data center ? Operational
90 days ago
100.0 % uptime
Today
Disaster Recovery ARROW400 - CloudSAFE East data center ? Operational
90 days ago
100.0 % uptime
Today
Print and eDelivery Operational
90 days ago
99.99 % uptime
Today
Mailgun API Operational
90 days ago
100.0 % uptime
Today
mailgun Outbound Delivery Operational
90 days ago
99.97 % uptime
Today
mailgun Events & Logs Operational
90 days ago
100.0 % uptime
Today
PrinterLogic Operational
90 days ago
100.0 % uptime
Today
SQL Server Operational
90 days ago
100.0 % uptime
Today
SQL Server Reporting Services Operational
90 days ago
100.0 % uptime
Today
SQL03 Operational
90 days ago
100.0 % uptime
Today
stagsql2-1 ? Operational
90 days ago
100.0 % uptime
Today
VPN - ATL/PHX Network Operational
90 days ago
99.91 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

Scheduled Maintenance

End User Devices - Intune Monthly Updates Nov 11, 2025 07:52 - Nov 16, 2025 07:52 PST

We will be releasing the following Intune device updates this month, the pilot group should report any issues to IntuneSupport@ArrowheadPrograms.com.

Pilot Group Release Date - 2nd Tuesday of the Month
Production Release Date – 3rd Tuesday of the Month

Release Notes:
https://bbins365.sharepoint.com/:f:/s/NationalProgramsApplications/Ei2VAEFigylLnMmBpiMthjgBKTjD2t6fufWvgiew9pDlHQ?e=cTzB0g

Posted on Jan 03, 2025 - 07:52 PST

End User Devices - Intune Monthly Updates Dec 9, 2025 07:52 - Dec 14, 2025 07:52 PST

We will be releasing the following Intune device updates this month, the pilot group should report any issues to IntuneSupport@ArrowheadPrograms.com.

Pilot Group Release Date - 2nd Tuesday of the Month
Production Release Date – 3rd Tuesday of the Month

Release Notes:
https://bbins365.sharepoint.com/:f:/s/NationalProgramsApplications/Ei2VAEFigylLnMmBpiMthjgBKTjD2t6fufWvgiew9pDlHQ?e=cTzB0g

Posted on Jan 03, 2025 - 07:52 PST
Oct 25, 2025

No incidents reported today.

Oct 24, 2025

No incidents reported.

Oct 23, 2025
Completed - The scheduled maintenance has been completed.
Oct 23, 14:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 23, 13:15 PDT
Scheduled - The Help Desk will be in a training meeting during this time.
If you need assistance, please email support@arrowheadprograms.com and we will get back to you as soon as possible.
Thanks

Oct 23, 07:51 PDT
Oct 22, 2025

No incidents reported.

Oct 21, 2025
Resolved - The AWS issue was resolved this morning, if you experience any ongoing issues please reach out to the help desk.
Oct 21, 08:25 PDT
Update - AWS has identified the root cause of the network connectivity issues and implemented multiple mitigations. They are actively working to restore full service and will share further updates as soon as possible. You can follow the progress here: https://health.aws.amazon.com/health/status?ts=20251020

Services that we are seeing an active impact on:
- Smartsheets
- JIRA
- Wiki

Oct 20, 09:21 PDT
Update - an AWS outage is causing intermittent issues with multiple systems, such as Jira and Smartsheet, but there are likely others being impacted, as well. We will continue to monitor and update you on the status.
Oct 20, 06:51 PDT
Monitoring - Atlassian is reporting system issues that are causing intermittent 503 errors, we will let you know once they have reported a resolution.

For more information you can reference https://status.atlassian.com/

Oct 20, 06:37 PDT
Resolved - The policy affecting this issue has been resolved. If you were affected, Please restart your laptop and allow up to 20 mins for Teams to reinstall
Oct 21, 07:46 PDT
Investigating - It appears there is an issue with Teams being uninstalled and being unable to be reinstalled. We are working with our engineers. If you are affected, please use the web version https://teams.microsoft.com/v2/ as we work to resolve the issue.
Oct 21, 07:10 PDT
Oct 20, 2025
Resolved - This incident has been resolved.
Oct 20, 06:35 PDT
Monitoring - The new orgs you are seeing in Microsoft teams is part of the Accession integration, to help us better collaborate with our new teammates until they're fully migrated into our environment. If you prefer not to see this information, you can toggle off the orgs under your Teams Settings > Accounts and Orgs.
Oct 13, 10:25 PDT
Oct 19, 2025
Completed - The scheduled maintenance has been completed.
Oct 19, 07:51 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 07:51 PDT
Scheduled - We will be releasing the following Intune device updates this month, the pilot group should report any issues to IntuneSupport@ArrowheadPrograms.com.

Pilot Group Release Date - 2nd Tuesday of the Month
Production Release Date – 3rd Tuesday of the Month

Release Notes:
https://bbins365.sharepoint.com/:f:/s/NationalProgramsApplications/Ei2VAEFigylLnMmBpiMthjgBKTjD2t6fufWvgiew9pDlHQ?e=cTzB0g

Jan 3, 07:51 PST
Oct 18, 2025

No incidents reported.

Oct 17, 2025
Completed - This scheduled power outage has been cancelled for tomorrow
Oct 17, 10:11 PDT
Scheduled - The San Diego Downtown office will have a scheduled power outage this Saturday 10/18.
Teammates will not have access to the office during this time.
No other systems will be affected.

Oct 15, 16:33 PDT
Oct 16, 2025
Completed - The scheduled maintenance has been completed.
Oct 16, 15:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 14:00 PDT
Scheduled - Applied has identified the cause of the issue from yesterday's Single Sign-On cutover. We will be performing this today.

During this time we will be updating Epic to use your email address to authenticate.
You do not need to log out of Epic during this time and can continue to work.
If you aren't already logged in when this maintenance begins you will not be able to log in until it has been completed

Oct 16, 07:27 PDT
Oct 15, 2025
Completed - The scheduled maintenance has been completed.
Oct 15, 15:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 14:00 PDT
Scheduled - During this time we will be updating Epic to use your email address to authenticate.
You do not need to log out of Epic during this time and can continue to work.
If you aren't already logged in when this maintenance begins you will not be able to log in until it has been completed

Oct 15, 13:46 PDT
Oct 14, 2025
Oct 13, 2025
Resolved - You may notice new orgs being added in Microsoft Teams over the next few weeks.
This is part of the Accession integration, to help us better collaborate with our new teammates until they're fully migrated into our environment.
If you prefer not to see this information, you can toggle off the orgs under your Teams Settings > Accounts and Orgs.

Oct 13, 10:16 PDT
Investigating - We are aware of the issue where your teams profile is showing
safeware.com
van Wagenen
Waypoint Underwriting

We are investigating why this is occurring.

Oct 13, 07:10 PDT
Oct 12, 2025

No incidents reported.

Oct 11, 2025
Completed - The scheduled maintenance has been completed.
Oct 11, 08:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 08:00 PDT
Scheduled - Jira and Wiki will be under maintenance from Friday Oct 10th at 10:00 PM CDT to Sat Oct 11th at 10:00 PM CDT. During this timeframe there may be a 30 minute outage period.
Sep 17, 10:26 PDT